PRIVACY AND COOKIE POLICY
All services provided in our store and operated by Bistex Tekstil Turizm A.Ş., located at Dökmetaş Mah. Tekstil İhtisas OSB 1st Street No:2/1 YENİŞEHİR / DİYARBAKIR, belong to and are operated by our company.
Our company may collect personal data for various purposes. Below is the information on how and in what manner the collected personal data is gathered and how it is protected.
Personal information about members (such as name, surname, company information, phone number, address, or email) is collected by our store through the completion of membership forms or various surveys as part of the nature of the business.
At certain times, our company may send campaign information, new product updates, and promotional offers to its customers and members. Members can choose whether or not to receive such information during their registration process, and later, they can change this choice from their account settings or through the link in the notification they receive.
Personal information transmitted by our members to our store through the confirmation process via the website or email will not be disclosed to third parties beyond the purposes and scope defined in the "User Agreement" we have with our members.
For identifying system-related issues and resolving any problems or disputes related to the service quickly, our company records and uses the IP addresses of its members. IP addresses may also be used to identify users in a general way and collect broad demographic information.
Our company may use the requested information for direct marketing by itself or with partners in collaboration, even outside the scope of the "Membership Agreement". Personal information may also be used to contact users when necessary. The information requested by our company or provided by the user, or related to transactions made through our store, may be used by our company and its collaborators, without disclosing the identity of our members, for statistical evaluations, database creation, and market research, beyond the purposes and scope defined in the "Membership Agreement."
Our company is committed to keeping confidential information private and secret, considering it an obligation of confidentiality, and taking all necessary measures and exercising due care to prevent the entry of such information into the public domain, unauthorized use, or disclosure to a third party.
CREDIT CARD SECURITY
Our company prioritizes the security of credit card holders shopping on our websites. Your credit card information is not stored in our system in any way.
When you enter the transaction process, there are two things to check to ensure you are on a secure site. One is the presence of a key or lock icon at the bottom of your browser. This indicates that you are on a secure web page, and all your information will be encrypted and protected. This information is only used according to the sales transaction process and the instructions you have provided. The credit card information used during shopping is encrypted with the 128-bit SSL (Secure Sockets Layer) protocol and sent to the relevant bank for verification. If the card's usability is confirmed, the shopping process continues. Since no information related to the card can be viewed or stored by us, third parties are prevented from accessing this information under any circumstances.
The reliability of the payment, billing, and delivery address information for online credit card orders is monitored by our company against Credit Card Fraud. Therefore, for customers making their first purchase from our shopping websites, the financial and address/phone information must be verified before the order can proceed to the procurement and delivery stages. If necessary, our company may contact the customer or the relevant bank to verify this information.
Only you can access and modify all the information you provide when registering. If you keep your login information secure, others will not be able to access or modify your information. To achieve this, membership transactions are conducted within a 128-bit SSL security area. This system is an internationally recognized encryption standard that is not breakable.
MAIL ORDER CREDIT CARD INFORMATION SECURITY
Credit card information sent to us via mail-order method, along with your identity and credit card details, will be stored according to our company's confidentiality policy. This information will be kept for 60 days in case of any disputes with the bank regarding credit card charges, and it will then be destroyed. If any amount other than the approved payment is deducted from your card, you can naturally object to the bank, and this amount can be prevented from being paid, which does not present a risk.
THIRD-PARTY WEBSITES AND APPLICATIONS
Our store may link to other websites within its site. Our company does not accept any responsibility for the privacy practices or content of the websites accessed via these links. Advertisements on our site are distributed to our users through advertising partners. The Privacy Policy Principles in this agreement apply only to the use of our store and do not cover third-party websites.
EXCEPTIONAL CASES
In the limited cases described below, our company may disclose user information to third parties, outside the scope of this "Privacy Policy." These situations are limited to:
- Compliance with legal requirements such as laws, decrees, and regulations issued by authorized legal authorities.
- To fulfill the obligations of the "Membership Agreement" and other agreements made with users.
- If requested by an authorized administrative or judicial authority for a properly conducted investigation or inquiry.
- When it is necessary to provide information to protect the rights or safety of the users.
EMAIL SECURITY
Do not write your credit card number or passwords in any emails you send to our Customer Services regarding any orders. The information in the emails may be visible to third parties. Our company cannot guarantee the security of the information transmitted through your emails under any circumstances.
BROWSER COOKIES
Our company may obtain information about users visiting our store and using the website through a technical communication file (Cookie). These technical communication files are small text files sent by a website to the user's browser to be stored in the main memory. They help facilitate the use of the Internet by saving the site’s status and preferences.
The technical communication file helps collect statistical information about the number of visitors to the site, the purposes for which individuals visit the site, how many times they visit, and how long they stay on the site. It is not designed to collect data or personal information from your email or any other means. Most browsers are initially designed to accept cookies, but users can change the settings to either prevent cookies or be warned when a cookie is sent.
Our company may change the "Privacy Policy" provisions at any time by publishing them on the site, sending electronic mail to users, or publishing them on the site. If the Privacy Policy provisions are changed, they will become effective from the date of publication.
For any questions or suggestions regarding our Privacy Policy, you can email us at [email protected]. You can contact us using the following information:
Company Name: Bistex Tekstil A.Ş.
Address: Dökmetaş Mah. Tekstil İhtisas OSB 1st Street No:2/1 YENİŞEHİR / DİYARBAKIR
Email: [email protected]
Phone: 0412 345 03 14 / 0850 259 59 21
Fax: 0412 345 03 15