Can I place an order by phone?
Orders can only be placed through our website. We do not have an application for placing orders by phone.
Can I shop without being a member of your website?
You do not need to be a member to shop. You can continue shopping as a guest without being a member and place your order.
Are there different campaigns between your stores and your website?
Our stores and online shopping are two different sales channels, and the campaigns and promotions offered on www.jiber.com.tr may sometimes differ from those in the store. To stay informed about campaigns, you can subscribe to our newsletter.
Can I cancel my order after it has been shipped?
To cancel your order, it must not have been shipped yet. If your order has been shipped, you will need to send it back after receiving it by requesting a return.
Can I return a product after opening the package?
Returns are not accepted in the following cases:
- The original package of your order has been damaged.
- The accessories sent to you are incomplete.
- The products in your order have been used.
- The resaleability of the product has been damaged.
- The return product is not sent in its original packaging.
Unused, undamaged, and complete products that are in resalable condition can be returned.
I received my order, but the items delivered are incorrect. How can I return them?
You can contact our Customer Service at 0850 259 59 21 regarding this issue.
Can I return a product purchased from your website at your store?
Products purchased from the Jiber website cannot be returned at Jiber stores.
How do I return a discounted product?
When returning a discounted product, any discount and/or reward points will no longer be valid.
Which products cannot be returned?
Products that have had their packaging, tape, or protective elements opened, used, or tried on are not eligible for return for health and hygiene reasons. This includes bras, corsets, and all innerwear sets.
How can I stay informed about your promotions and opportunities?
You can subscribe to our newsletter by entering your email address in the "Subscribe to our newsletter" section on the homepage of our website.
How can I make changes to my order?
Once your purchase is completed, changes cannot be made to your order. You can cancel your order within the first 30 minutes through the "My Account – My Orders" section on the website or by contacting Customer Service at 0850 259 59 21.
Do you offer wholesale sales?
We do offer wholesale sales. You can send your request to [email protected] or contact Customer Service at 0850 259 59 21.
How can I return a product purchased online?
If you have received the product, you need to create a return request on our website www.jiber.com.tr and send the product back with the Yurt İçi Kargo Return Code.
Why don’t you accept returns on innerwear products?
Innerwear products can only be returned if they are unopened, unused, and unworn.
What is your shipping fee?
Shipping is free for orders over 750 TL. For orders under 750 TL, the shipping fee is 110 TL. Orders are shipped via Aras Cargo.
Can you send my product earlier?
The standard delivery time applies for all orders. Your products will be shipped within 2 business days.
What do A, B, C cup sizes mean in bras? How are they measured?
What is a bra size?
A bra size consists of two measurements: the band size and the cup size. The band size measures around the ribcage under the bust, and the cup size measures the fullest part of the bust.
How to take your bra measurements?
- Under Bust Measurement (Band Size): Use a tape measure to go around your ribcage, just under your bust.
- Bust Measurement (Cup Size): With your arms at your sides, measure around the fullest part of your bust.
What does A cup mean?
To measure your cup size, use a tape measure around the fullest part of your bust. For example, if your band size is 68 cm and your bust measurement is 80 cm, you should choose an A cup.
Can I use two promo codes together?
Promo codes, campaigns, points, gift vouchers, or discount codes cannot be combined.